Cookies Policy

Cookie Policy

Cookies are small text files stored on your device when you visit a website. They help us:

Enable secure platform functionality (login, payments, gameplay),

Improve performance and user experience,

Monitor behaviour for responsible gambling and anti-money laundering purposes,

Track usage analytics (with consent).

Some cookies are strictly necessary whilst others require your explicit consent.

Types of Cookies We Use

Strictly Necessary

Required for platform login, account management and regulatory compliance

Functional

Remembers settings like language and preferences.

Performance

Monitor technical performance and detect issues.

Analytics

Helps us to understand how users interact with the site to improve usability (e.g. via Google Analytics)

Marketing

Track interactions with marketing tools and affiliates, where applicable

Third-Party

Set by partners or tools we integrate with (Live Chat, payment providers, CRMs).

Legal Basis for Processing

Under UK GDPR, the lawful bases for cookie usage are:

Consent: Required for all non-essential cookies (e.g. analytics, marketing).

Legitimate Interest/Contractual: Used for essential cookies tied to platform security, user authentication, responsible gambling, and anti-money laundering regulatory compliance.

Responsible Gambling and Anti-Money Laundering Tracking

In line with the GB Gambling Commission requirements, and our anti-money laundering obligations, we may use cookies and related session tracking technologies to support:

Time-on-site monitoring,

Betting pattern analysis,

Session timeouts and pop-ups,

Detection of potentially suspicious or harmful behaviour.

All such cookies are strictly controlled, secured, and used only where lawful and proportionate.

Managing Cookies

You can control your cookie preferences in several ways:

Accept or reject non-essential cookies via our cookie banner when you first visit,

Change your preferences at any time using our Cookie Settings tool,

Adjust browser settings (though this may limit site functionality),

Clear cookies manually via your browser:

Firefox

Go to the menu icon > Click on History > Clear recent history > Details. Select Cookies and Cache and click on Clear now

Chrome

Go to More tools > Clear browsing data > Select Cookies and other site data and Cached images and files > Select Clear browsing data

Safari

Go to Preferences > Privacy > Details > Remove All

Microsoft Edge

Go to Settings > Privacy & services > Clear Browsing Data > Choose what to clear > Tick 'Cached images and files' & 'Cookies and other site data' > Clear now

Internet Explorer

Go to Tools > Internet Options > General > Temporary Internet files > Delete files

Alternatively, you can try and access your account from another device to see if you can play from there or try deleting and reinstalling the app on your device.

Please Note: Disabling essential cookies may prevent you from accessing core features such as gameplay, payments, or support.

Third-Party Cookies

Some cookies are set by third-party services we use for functionality, analysis, or compliance. These include (but may not be limited to):

Google Analytics (site usage patterns),

Payment gateway providers (fraud prevention),

Customer service platforms (chat, ticketing),

Affiliate platforms (attribution tracking).

We ensure appropriate Data Processing Agreements (DPAs) are in place with third parties in line with Article 28 of UK GDPR.

You can find the Google Analytics Opt-Out Browser Add On here.

Data Security and Retention

All cookie data is managed securely in line with ISO/IEC 27001 standards. Cookies are retained only as long as necessary for their specific purpose, and automatically deleted or anonymised when no longer required.

Your Rights

You have the right to:

Withdraw consent at any time,

Request access to your personal data,

Request rectification or erasure of data,

Object to processing where applicable.