Lottomart Casino
LoginSign Up

CosmicSpins - Terms and Conditions

Last Updated: December 20, 2025

Introduction

Terms & Conditions Effective from 10th September 2025

Grace Media UK Terms and Conditions Effective date: 10th September 2025. Notice of change: These Terms will take effect 14 days after email and on-site notification. Continued use after the effective date will constitute acceptance of the updated Terms.

1. Introduction and documents that form the Terms 1.1 By opening an account and using our websites, apps, betting, gaming or gambling services, you enter a binding agreement with Grace Media. 1.2 The following documents form part of these Terms and are incorporated by reference: • Sportsbook and Esports Betting Rules • Bonus and Promotions Terms • Safer Gambling • Game specific rules available within each casino game via the help or information menu 1.3 If a Game Rule, Sports Rule or Promotion conflicts with these Terms, these Terms will prevail unless the sport or game rule expressly states otherwise for that sport or game. 1.4 Defined terms used in these Terms include: • Transactions: bets, wagers, stakes or similar transactions placed using the Services. • Permitted Jurisdiction(s): the United Kingdom and any other jurisdictions we list on our sites from time to time as eligible for account registration and use. • Net deposit position: your deposits minus your withdrawals on an account. • Net deposits: your deposits minus your withdrawals during a specified period (for example, the self-exclusion breach period). • Breach period: the period between the start of the relevant breach and the point at which the breach is discovered or ends. • Account Credentials: the authentication details used to access your Account, including your username/email, password or passcode, security answers, two-factor authentication codes, passkeys and any device-based authentication approved for your Account. • Website(s): our sites and apps on which the Services are offered. 1.5 Game integrity (casino). Casino games are supplied by licensed providers that use certified random number generators. Return-to-player information and game rules are available inside each game via the help or information menu. Demonstration or preview play is illustrative only and does not represent future outcomes. Where there is any discrepancy between on-screen information and our records, our server records will prevail, subject to Section 12.

2. Who we are 2.1 “Grace”, “we”, “us” and “our” means Grace Media (Gibraltar) Limited for customers in Great Britain. 2.2 We are licensed and regulated to operate in Great Britain by the Gambling Commission of Great Britain under licence number 57869. We also provide the software platform which powers this site under the same licence. Details of our licence and key policies are available on our sites. 2.3 Grace Media (Gibraltar) Limited is registered in Gibraltar. Company number: 120628. Registered office: Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA.

3. Changes to these Terms and to the Services 3.1 We may update these Terms or the Services for legal, regulatory, technical or operational reasons. 3.2 We will email you and place a conspicuous banner at the top of our sites explaining material changes at least 7 days before they take effect. The banner will state the effective date. Continued use after the effective date will constitute acceptance. If you do not agree, you should stop using the Services and close your account.

4. Account eligibility and registration 4.1 To use the Services and to place any bets, wagers, stakes or similar transactions (together, “Transactions”), you must first register and be accepted for an account with us (“Account”). 4.2 Eligibility and your promises. By registering, you confirm that you: (a) are at least 18 and legally capable of entering into these Terms and using the Services; (b) are a natural person (not a company or other legal entity); (c) will use the Services only for your own personal, recreational use and not on behalf of any other person, and you will hold only a single open Account for this site at any time; (d) are resident in a Permitted Jurisdiction listed on our sites from time to time; (e) are not self-excluded (with us or via a multi-operator scheme such as GAMSTOP) and are not otherwise prohibited from gambling or using the Services (see Section 17); (f) will not deposit funds that originate from criminal or other illegal activity; (g) will deposit funds only using a payment method that is in your own name and that you are authorised to use (see Section 9); (h) acknowledge that gambling involves a risk of loss and that you are responsible for any such loss; (i) do not already have an open Account for this site, and have not previously had an Account with us (or a member of our corporate group) that was restricted or closed; (j) will keep your Account details up to date, including your first and last name, country of residence, a valid email address and a phone number (see Section 7); (k) are not bankrupt or insolvent and are not subject to a debt relief order, sequestration or any other personal insolvency process; (l) are not an employee of Grace Media or related to an employee of Grace Media; (m) are not an employee of any Grace Media partner, supplier or service provider; and (n) are not a professional sports-person participating in any of the sports or betting opportunities offered from time-to-time on site. 4.3 We are not obliged to accept any registration for an Account and may refuse or delay registration at our discretion, including for verification, affordability or other regulatory reasons. 4.4 Grace will close any account registered in violation of Section 4.2 upon discovery of the breach. 4.5 Access to and use of the Services may be illegal in some countries. You are responsible for determining that your access to and use of the Services is not prohibited by applicable laws in your jurisdiction. 4.6 Grace will decline an application where eligibility, verification or risk checks are not satisfied. We will confirm that we cannot open an Account. We may be unable to provide further detail for legal, regulatory, safeguarding or security reasons. We use automated tools alongside human review during application assessment. For information about automated decision-making, profiling and your rights, see Section 16. 4.7 Equality and non-discrimination. Grace will not refuse an application on grounds that would constitute unlawful discrimination under the Equality Act 2010. Decisions are made using objective eligibility, verification and risk criteria.

5. Verification, KYC & due diligence 5.1 Verification checks and documents. We are required from time-to-time to carry out checks to comply with our legal and regulatory obligations, for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use. We may also carry out credit, fraud prevention and other verification checks (together, “Verification Checks”). We may ask you to provide information and supporting documents to enable these checks, for example a passport, driving licence, proof of address, bank or e-wallet statements, documents to support expenditure on your Account, and any other evidence we may reasonably require. 5.1.1 Acceptable proof of identity and age. To complete age and identity verification under Section 5, Grace will accept the following unexpired photographic identification documents where the image and details are clear and legible: • UK driving licence • UK passport • UK military identification • Other valid UK government-issued identification • A passport issued by a non-UK country We may request additional documents where required by law or our risk checks. 5.1.2 Acceptable proof of address. To verify your residential address, Grace will accept the following documents, provided the copy is clear and shows your full name and address: • Government-issued letter (for example HMRC or DWP) • Letterheaded NHS letter • Bank statement • Utility bill for a fixed-location service, such as landline, broadband, gas, water or electricity • Council tax bill Unless we specify otherwise, proof of address must be dated within 3 months of receipt. 5.1.3 Document quality standards. Grace will reject documents that do not meet all of the following minimum standards: • All four corners and edges of the document must be visible • For identification documents, the image must be clear, photographic and unexpired • We do not accept citizen cards • For proof of address documents, the image or PDF must be a clear copy of the original and must be dated within 3 months of receipt, or within any reasonably requested date range stipulated by Grace staff Submission of altered, synthetic, falsified or otherwise fraudulent documentation is prohibited. See Section 5.1.4 and Section 19. 5.1.4 Fraudulent documentation. If we discover an attempt to pass altered, synthetic, falsified or otherwise fraudulent documentation at any stage in our relationship, your account will be closed and our business relationship will be terminated. See Section 19.2. Suspected fraudulent behaviour will be reported to law enforcement in line with our legal obligations. 5.1.5 Electronic verification and data providers. Where lawful, we may verify your details using approved electronic data verification providers instead of, or in addition to, documents. These checks may include queries to credit reference agencies and fraud prevention databases, mobile network and address matching services, and open banking or income verification services with your permission where required. These enquiries may leave a soft footprint that does not affect your credit score. We may still request documents if electronic checks are inconclusive or indicate risk. 5.2 Underage gambling. Underage gambling is a criminal offence. If we discover after you have opened an Account that you are under 18 years of age: your Account will be closed; any deposits you have made will be returned to you; all Transactions made via your Account will be void; and we may make a report to the relevant regulatory or law enforcement authorities. 5.3 Holding funds to comply with law and regulation. To comply with our legal and regulatory obligations, Grace will, from time-to-time, be required to place a temporary hold on your balance or a withdrawal while we complete investigations or review documents requested from you. In some cases it would not be proportionate or appropriate to request such documents before a withdrawal is requested, for example where a risk indicator only becomes apparent at the point of withdrawal or on subsequent review. In these cases we will request any requisite documents as soon as reasonably practicable and will release funds promptly once our checks are complete and it is deemed lawful to do so. We will act proportionately and keep you informed where we reasonably can. 5.4 Ongoing and enhanced checks. By registering for an Account, you acknowledge and agree that we are entitled to conduct any Verification Checks that we may reasonably require and that are required by applicable laws and regulations. We will carry out Verification Checks during Account registration, and we may also need to carry out additional or enhanced Verification Checks at certain points afterwards, for example where particular financial thresholds are reached or if certain risk factors arise or change. You agree to provide promptly any information or documentation we may reasonably request in relation to such Verification Checks. 5.5 Restrictions pending verification. Until we have received all requested information and completed our Verification Checks to our reasonable satisfaction, we may restrict or place limits on your Account in any manner we reasonably deem appropriate, including by preventing you from accessing the Services, entering into any Transactions, or making withdrawals. If our Verification Checks cannot be completed to our reasonable satisfaction, your Account will be suspended and may be closed. In some cases we may be required by applicable regulation or a relevant authority to withhold funds in your Account. 5.6 Use of third parties. We may supply information that you have given us to authorised credit reference agencies, fraud prevention agencies and other authorised third parties for use in identification and credit checks and for fraud detection and prevention purposes. We may also share your information with our regulators.

6. Prevention of financial crime 6.1 It is unlawful to deposit or attempt to deposit funds derived from criminal, illegal or fraudulent activity. Grace will monitor unusual or suspicious activity and will report where legally required. We may request additional information at any time and may suspend transactions until checks are complete.

7. Keeping details up to date 7.1 You must keep your account, contact and payment details accurate and up to date. 7.2 You must tell us immediately if your personal details change. This includes your name, address, postcode, email address or phone number. 7.3 You must tell us immediately if your payment method becomes compromised in any way, including if it is lost or stolen or if the security of an e-wallet is breached. 7.4 You must tell us immediately if your payment card is re-issued.

8. Customer funds protection 8.1 Grace holds customer funds in bank accounts that are separate from our corporate funds. Following our assessment under the Gambling Commission’s customer funds insolvency ratings system, Grace classifies its arrangements as Not protected – segregation of customer funds. This classification is applied by Grace and should not be considered to be approved by the Gambling Commission either implicitly or otherwise. In the event of insolvency, customer funds would form part of the assets of the business and may not be returned. 8.2 For more on the ratings system see: https://www.gamblingcommission.gov.uk/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting/the-customer-funds-insolvency-ratings-system 8.3 For consumer guidance on what “Not protected” means see: https://www.gamblingcommission.gov.uk/public-and-players/guide/page/what-it-means-if-your-money-is-not-protected

9. Deposits, withdrawals and payments 9.1 Approved payment methods. Company cards, credit cards (including where used via a payment intermediary or e-wallet), cryptocurrency, and prepaid credit cards are prohibited. Third-party payment methods are also prohibited. 9.2 Use of prohibited payment methods. If we discover use of a prohibited payment method including a third-party method, Grace will confiscate any winnings beyond a zero net deposit position. Where your account is in a net loss position, Grace will only return any remaining balance up to a maximum of zero net deposit. 9.3 Minimums and fees. The minimum deposit is £10. Withdrawals under £30 will incur a £1.50 processing fee. No minimum withdrawal applies when closing your account. 9.4 Withdrawal routing. Withdrawals will be paid to the last used deposit method. The only exception is where you no longer have access to that method and you can evidence this, for example bank account closure. In such cases we may pay to an alternative method in your name after checks. 9.5 Payment integrity. You are responsible for providing correct payment details. We cannot reverse payments sent to the wrong account where you provided incorrect details. 9.6 No credit. Your account is not a banking facility. No interest is paid. You must have sufficient funds to place a bet or to play a game. 9.7 Chargebacks. Grace will defend any and all chargebacks by default unless an internal investigation indicates a chargeback may be lawful and appropriate. Chargebacks where services have been rendered may be treated as fraud. Grace will work proactively with banks and law enforcement where fraud is suspected. Grace will suspend all accounts associated with you, reverse withdrawals, and recover winnings where a chargeback is found to have been raised in bad faith or fraudulently. 9.8 Payment method limits and timeframes. We may set and publish payment method specific limits and timeframes on our sites. We may refuse a payment method at our discretion.

10. Responsible use and account security 10.1 You are responsible for keeping your login secure and for activity on your account. Do not share your account or use another person’s account. 10.2 You are responsible for all Transactions made via your Account and all other activities taking place on/via your Account where your Account Credentials have been entered correctly (whether or not authorised by you). 10.3 VPNs, location and restrictions. VPN use is permitted, however Grace may require you to log in without VPN to confirm your presence in the UK. Failure to do so may lead to restrictions, including stake factoring, closure of certain markets, or closure of your account. Where we confirm that a VPN was used to access the Services from outside the UK, as confirmed by our logs and/or data partners, Grace will close your account and you will forfeit any winnings derived from this breach.

11. Prohibited conduct and consequences 11.1 You must only use the Services for lawful gambling. Prohibited conduct includes fraud, use of bots or automation, exploitation of errors, arbitrage or volatility-based betting systems, collusion, syndicate betting, chip dumping, multi-accounting and attempts to circumvent self-exclusion or location controls. 11.2 Casino specific prohibited strategies include, without limitation, use of staking systems such as Martingale, Labouchère and Fibonacci, roulette coverage patterns that eliminate material risk, and other methods detailed in our Game Rules. We assess conduct on a case-by-case basis and act proportionately. We will not withhold stakes or winnings from genuine play unconnected to any prohibited tactic. 11.3 Consequences. Grace will take appropriate action where prohibited conduct is suspected or confirmed. This includes restricting, suspending or closing your account, voiding affected Transactions, withholding funds including winnings, and reporting to regulators or law enforcement where appropriate. 11.4 Additional prohibited activities. In addition to Section 11.3, you must not engage in the following conduct when using the Services: (a) providing incorrect, incomplete or misleading information during registration or afterwards, including to avoid or frustrate GAMSTOP identification or to circumvent self-exclusion (see Section 17); (b) placing Transactions where you are prohibited from doing so by your contract of employment, a rule of a sport governing body or other professional body of which you are a member, or any applicable law; (c) selling, transferring, acquiring or trading Accounts, or offering to do so; (d) allowing any other person, including any minor, to use your Account or to access or participate in the Services via your Account; (e) using the Services while under the influence of alcohol, drugs or other substances, or in any condition that impairs your judgement or decision-making; (f) depositing, withdrawing or otherwise using the Services without genuine play or wagering, including circulating funds for non-gambling purposes; (g) interfering with, reverse-engineering, tampering with or otherwise manipulating the operation of the Services; (h) using the Services for any commercial purpose, including copying, extracting, scraping or harvesting any part of the Services, data or source code, or commercially exploiting results, statistics, fixture lists, odds or betting figures. Consequences may include the actions in Sections 14.6 and 19, and the voiding outcomes in Section 12.

12. Service issues and how we resolve them 12.1 Service quality. We work to provide a high-quality betting and gaming experience, but we cannot guarantee the Services will perform perfectly at all times. You access and use the Services on an “as available” basis. 12.2 What we mean in this section. System fault: an automated or technical process does not operate as designed (for example software deviates from its specifications or systems fail to interface correctly), producing an unintended result. These faults may not be obvious and may only be identified on later review of settlement instructions, game outcomes, winnings or cash-outs. Administrative or pricing mistake: a mistake that is not exclusively technical (for example incorrect odds or terms, or a promotion offered on the wrong basis). Mistakes can arise from human, administrative, operational or systems failures, alone or in combination, and include “palpable” or “obvious” errors. Service disruption: a break in a gambling Transaction or game flow (for example connectivity failures, severe latency, power or device failure, or other unforeseen events) that prevents normal completion. 12.3 Fair play where issues arise. If an issue is, or becomes, apparent to you, or you suspect one may be occurring, you must stop using the affected Service and contact Support immediately. We may act under Sections 11 and 19 where we reasonably believe an issue is being exploited. 12.4 System faults - our approach. Where a Malfunction or Error as described in Section 12 arises from a system fault in our systems or in a third-party provider’s software or data feeds, Grace will act to reach a fair result as follows: (a) We may void the affected and any related Transactions; (b) winnings attributable to the fault may be withheld and/or reversed; and (c) where funds have been withdrawn, you must repay those sums on request and we may seek recovery. Where the fault is resolved and no unfair advantage occurred, we will settle in the ordinary course using reliable data sources. 12.5 Administrative or pricing mistakes - our approach. The remedies in 12.4 apply (including for obvious odds or pricing errors and promotions offered on incorrect terms). 12.6 Service disruptions - our approach. Where there is an Interruption as described in Section 12 for example connectivity or platform disruption, Grace will proceed as follows: (a) Sports markets: we may suspend markets, void Transactions and return stakes where appropriate. (b) Single-decision gaming after irreversible point: once you can no longer influence the outcome, the result will stand. (c) Single-stage gaming before outcome: where no outcome has been generated, we will return your stake. (d) Multi-stage or multi-decision games: we will take reasonable steps to restore the game to its last known state so that you can complete it. If this is not reasonably possible, we will void the affected play and return the stake for the unresolved portion. (e) Games with multiple participants: we will act reasonably to determine a fair outcome on a case-by-case basis. (f) Progressive jackpots: progressive jackpot meters will be restored to their pre-failure state to the extent within our control. Where a third-party game provider controls the progressive, we will apply the provider’s determination. 12.7 Erroneous credits and derived winnings. Any monies credited or paid as a result of a system fault or administrative/pricing mistake are held by you on trust for us and must be repaid on demand. We may reclaim such monies from your Account balance (including by set-off). Winnings derived from such monies will be cancelled and reclaimed subject to Section 18.7. 12.8 Unable to validate an outcome. If, for reasons outside our reasonable control, we are unable to validate the outcome of a market or game (for example due to loss or corruption of information), affected Transactions will be void and stakes returned where applicable. 12.9 House equipment and data feeds. Outcomes and pricing may rely on our equipment and on third-party data feeds. Where a fault in our equipment or a material error in a third-party feed affects a market or game, Grace will apply Section 12 to reach a fair result, which may include voiding affected Transactions and returning stakes, or settling using alternative reliable data sources where appropriate.

13. Sports betting and esports betting 13.1 Validity of bets. A sports or esports bet is valid only once accepted by our servers. Each accepted bet is assigned a unique transaction ID. If you are unsure whether a bet was accepted, please check your bet history. 13.2 Transaction records. Our server transaction logs are the final source of record for acceptance time, in-play status and settlement records when resolving disputes. 13.3 Market suspension. Where a market is suspended prior to the outcome being determined, settlement will follow these rules: (a) any bets entered after the suspension will be void; and (b) the stake for any void bets will be returned. Bets placed and accepted before suspension will stand, subject to these Terms and any applicable market rules. 13.4 'To Return' and settlement basis. Display figures shown on the Website are indicative only. Settlement is calculated strictly in accordance with the accepted stake and price/odds at the time of placement: (a) Any 'to return' or potential payout figures shown on site are for guidance only. (b) Settlement is calculated using the stake and the price/odds accepted at the time the bet was placed. (c) For multiple bets where a selection becomes void or a non-runner, the bet will settle on the remaining selections only and the 'to return' figure will adjust accordingly. See also Section 12 for treatment of Malfunctions, Errors and Interruptions, and 13.11 for no cancellations. 13.5 Credit of winnings. Winnings from settled bets will be added to your Account balance or bonus balance, as appropriate. 13.6 Integrity and investigations. Grace will withhold settlement, suspend or void affected markets, and return stakes where appropriate, where we have reasonable evidence of any integrity issue or related concern, including: (a) the integrity of an event is in doubt; (b) prices or pools have been manipulated; (c) erroneous or corrupted data feeds were used; (d) irregular or unusual betting patterns occurred; (e) automated systems or robotic betting were used; or (f) match fixing or related corruption has taken place. Where a competent governing body issues a decision on any of the foregoing, we may treat that decision as conclusive. If no unlawful or improper conduct is found following investigation, settlement will be completed. 13.7 Timing, late bets and in-play. Timing is critical to fairness. Grace will settle or void bets as follows: (a) After outcome/material advantage. If a bet is placed after an outcome is known, or after a participant has gained a material advantage, the bet will be void. (b) Outcome unknown/no advantage. Where the outcome is not known and no material advantage exists, bets may stand. (c) No official 'off'. Where no official 'off' time is declared, the original scheduled start time will be treated as the off. (d) Times. All times stated on the Website are UK time unless stated otherwise. For in-play betting, if we reasonably suspect a bet was placed after a material event, we will void it and return the stake. 13.8 Unable to validate an outcome. If, for reasons outside our reasonable control, we are unable to validate the outcome of a market (for example due to loss or corruption of information), all bets on that market will be void. 13.9 Right to limit or refuse. We may limit the size of, or refuse to accept, any Transaction at any time. We are not obliged to give reasons, but will make reasonable efforts to do so where possible. 13.10 Maximum winnings. Maximum winnings limits apply to the Services irrespective of stake or apparent return: (a) Maximum winnings limits apply irrespective of stake. (b) Current limits are set out on our Maximum Payouts section in our Sportsbook and Esports Betting Rules. (c) For multiples that include selections from markets with different limits, the maximum payout will default to the lowest applicable limit. These limits apply regardless of any Error or Malfunction and prevail over any displayed ‘to return’ figure. 13.11 No cancellations. Once accepted by our servers, a bet or wager cannot be cancelled by you. The stake is deducted immediately on acceptance. Refunds are only made where a bet is void under these Terms or where required in line with Section 12. 13.12 Cash Out availability. Cash Out availability is not guaranteed and may be withdrawn, suspended or adjusted at any time (including after offering on a market). Cash Out requests not confirmed by our servers are invalid. Where a market is suspended, subject to investigation, or subject to a pricing or data error, pending Cash Out requests may be declined and stakes treated under Sections 12 and 13. 13.13 Settlement at prevailing market price. Where an official result is unavailable but there is a clear, prevailing, settled price from reliable sources, Grace may settle using that price. If no prevailing settled price exists, affected bets will be voided in line with Section 12.8.

14. Promotions 14.1 What Promotions are. We may offer bonuses and promotional offers from time to time, which may include (without limitation) free bets, bet credits, bonuses, and price or odds boosts (each a Promotion). 14.2 Governing terms. All Promotions are subject to these Terms and our separate Bonus and Promotions Terms, together with any promotion-specific terms shown at the point of opt-in. 14.3 One per household per site. Unless a Promotion expressly states otherwise (for example a refer-a-friend offer), Promotions are limited to one per household per site on our network. 14.4 Withdrawal or amendment. We may withdraw, amend or cancel a Promotion at any time. Where we do so, Promotions that you have already opted into or benefits already accrued will remain valid under the terms that applied at the time, or we will take reasonable steps to ensure you are not disadvantaged. 14.5 Prevention for legal/regulatory reasons. Grace will prevent the take-up of new Promotions, or the completion, crediting or payout of any Promotion you have opted into, where this is necessary for us to comply with our legal and regulatory obligations. In particular, Grace may delay, limit, suspend or withdraw a Promotion, or withhold Promotion-related credits or payouts, for any of the following reasons: (a) legal compliance; (b) regulatory requirements or directions from competent authorities; (c) fraud-prevention or detection; or (d) safer-gambling purposes, including where unlawful behaviour is suspected. Where action is taken under this clause, Grace will act reasonably and proportionately and will complete the Promotion or release any amounts due as soon as the reason for the intervention is resolved. We will inform you where we reasonably can. This clause operates alongside Sections 5, 9, 10, 11, 17 and 19. 14.6 Abuse and non-compliance. Where you breach the Promotional Terms or these Terms, or where Grace determines that you have engaged in abuse or misuse of any Promotion (including the patterns described in Section 11), Grace will apply one or more of the following outcomes: (a) withhold or remove Promotion benefits; (b) withhold or remove associated winnings to the extent attributable to the misuse or breach; and/or (c) restrict, suspend or close your Account in line with Sections 11 and 19. Grace will only withhold or remove amounts that are connected to the misuse or breach. Stakes funded with your own money and winnings from genuine play that are not connected to the misuse will stand. Grace may also void Transactions that were placed to exploit an error or a Promotion configuration fault as described in Section 12, and may set off any recoverable Promotion value against your Account balance, subject to Section 18. Where we reasonably suspect fraud or financial crime, we will report the matter to the relevant authorities.

15. Complaints and disputes 15.1 We aim to acknowledge complaints as soon as reasonably practicable and always within 5 working days, and to issue a final response within 15 working days of our acknowledgement of your complaint where possible. In complex cases or where delays are outside our control, this period may be extended up to a maximum of 8 weeks from the date the complaint was raised. In all cases, you will receive a final response to your complaint within 8 weeks from the date of the complaint. 15.2 In more serious cases, including refund requests, threat of litigation, self-exclusion breaches, threats of harm or alleged fraud, Grace may raise a complaint on your behalf to expedite and ensure transparency of the investigation and response. 15.3 If a complaint is not resolved within 8 weeks, you receive a deadlock letter sooner than 8 weeks, or our final response to your complaint leaves you unsatisfied, you may refer the dispute to eCOGRA as our approved ADR. Details are available on our sites. You can contact eCOGRA via its website at https://ecogra.org/alternative-dispute-resolution/. A decision by eCOGRA is binding on Grace. It does not affect your statutory rights and is not binding on you. 15.4 Contacting us and notices. You can contact us via the channels listed on our Support page, including live chat and email. We may contact you by email to your registered address, by phone in certain circumstances, by message within your Account, or by posting notices on our sites. Notices sent by email will be deemed received when delivered, subject to you keeping your contact details up to date.

16. Privacy and automated decision making 16.1 Your personal information is processed in accordance with our Privacy Policy and Cookies Policy. You may exercise your data rights (access, rectification, erasure, restriction, objection, portability) as set out in our Privacy Policy. 16.2 We use automated tools alongside human review to help assess applications, verify identity and location; detect and in some cases prevent prohibited conduct as defined in Section 11; prevent fraud and financial crime; and apply self-exclusion and safer-gambling controls. These tools may involve profiling activities such as risk scoring, transaction and behavioural monitoring, device and network checks, and matching to multi-operator self-exclusion data for example, GAMSTOP. We do not typically make decisions solely by automated means. If we ever make a decision solely by automated means that has legal or similarly significant effects for you for example, refusing an application without human involvement, you may contact Support to request a human review, to express your point of view and to contest the decision, where this right applies under data-protection law. Where required by law, we will also provide meaningful information about the logic involved. Further information about these activities and your data-protection rights is set out in our Privacy Policy. 16.3 Marketing preferences. During registration and afterwards you may choose whether to receive marketing about our products by email, SMS, phone or post. Push notifications are offered as a separate opt-in. You can change your preferences at any time in your Account settings or by using the unsubscribe or opt-out instructions in each message. We will only contact you for marketing where we have your consent or it is otherwise lawful under applicable data protection rules. You may withdraw your consent at any time. 16.4 Channels and control. Opting out of marketing does not affect service messages such as changes to these Terms, transaction confirmations, security alerts or safer gambling messages. We will process opt-out requests promptly, however it may take up to 72 hours for changes to apply across all systems. See our Privacy Policy for more information. 16.5 Network and vertical preferences. You will be offered separate marketing preferences for each licensed vertical we offer, including casino, sport and bingo. You will also be given the option to opt in to, or out of, marketing from other sites on our network. These options are presented during registration and are available at any time in your Account settings. 16.6 Lawful bases and data sources. We process personal data for the purposes described in Section 16 on the bases of legal obligation (for example, under the Gambling Act, LCCP and applicable anti-money laundering regime) and legitimate interests (for example, fraud prevention and platform security). We use data you provide to us, data generated during your use of the Services, and data from approved third-party providers (for example, identity, fraud-prevention and geolocation services). 16.7 More information. Further details about these activities, your data-protection rights and how to exercise them are set out in our Privacy Policy and are available on request from Support.

17. Safer Gambling 17.1 Tools available in your Account. (a) Deposit limits (net basis). Set daily, weekly or monthly limits on the net amount you can deposit. (b) Time-out / Cool Off. Apply a temporary block on your Account for a period from 24 hours up to 30 days. (c) Reality checks. Enable on-screen reminders of time spent. (d) Self-exclusion. See Sections 17.3 to 17.7. 17.2 Changing deposit limits. If you increase or remove a deposit limit, the change will take effect 24 hours after we register it. If you decrease (make more restrictive) a limit, the change takes effect immediately after we register it. 17.3 Self-exclusion purpose and durations. Self-exclusion is a formal process for customers who wish to restrict their gambling for a defined period. You may request an internal self-exclusion with Grace for six months, one year, two years, three years, four years or five years. You may also register with GAMSTOP, which blocks access to participating UK gambling sites. 17.4 Making a self-exclusion request and effect. You can request self-exclusion by telephone (we do not have an inbound phone line, but may from time-to-time call you to discuss matters relating to your account), via live chat or by emailing Support. We will action self-exclusion requests as soon as reasonably practicable and, in all cases, within 24 hours of your request. During any self-exclusion period your Account will be closed and you will be unable to use the Services. Any positive cash balance on your Account will be returned to you in line with Section 9.4, and any positive returns from Transactions placed before the self-exclusion took effect will be honoured and then returned, unless we are required by law or a competent authority to withhold funds under these Terms. Once a self-exclusion has taken effect it cannot be cancelled by either you or Grace. 17.5 Returning after internal self-exclusion. When your internal self-exclusion period ends, your Account will remain closed until you contact Support to request reinstatement. Grace will only consider reopening after reasonable checks, which may include identity and affordability verification and a safer-gambling assessment. We will contact you by telephone to complete a Return from Self-Exclusion interaction and will enforce a 24-hour cooling-off period after successful completion of this interaction. After the 24-hour cooling-off period, your Account will only be reactivated if you contact Support to confirm reinstatement. 17.6 Returning after GAMSTOP self-exclusion. Grace cannot lift or shorten a GAMSTOP exclusion. You must contact GAMSTOP, when eligible under their rules, to request removal. Your Account will remain blocked until GAMSTOP confirms removal and we complete any required checks. 17.7 Confirming a GAMSTOP exclusion and matching. We confirm GAMSTOP status by submitting your personal identifiers to GAMSTOP via an API. A match is returned when at least four of six identifiers align. The identifiers used include your first name, surname, date of birth, postcode, email address and phone number. Operators do not have direct access to GAMSTOP’s database. We rely on GAMSTOP’s API response. 17.8 Handling self-exclusion breaches. (a) Operator error. If the breach occurred due to operator error, Grace will refund net deposits placed during the breach period and will void any winnings derived from the breach. (b) Customer circumvention. If the breach occurred because you circumvented one or more self-exclusion agreement(s), for example by altering personal details, failing to use the same details as registered with GAMSTOP, or using another person’s details that are later linked to you, all deposits and wagers made and lost in good faith up to the point of discovery will stand. If the breach is discovered when your Account is in a winning position, any winnings derived from the breach will be void. Only net deposits are refundable, and only where operator error is confirmed under 17.8(a). Grace may notify regulators where required. 17.9 Under-18s. Gambling is for adults only. You must be 18 or over. Further details, including consequences where age cannot be verified, are set out in Section 5.2.

18. Liability, set-off and our rights 18.1 Liabilities we do not exclude. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory rights as a consumer are not affected. 18.2 What Grace is not responsible for. Subject to Section 18.1 and to the extent permitted by law, Grace will not be responsible for any loss or damage arising from or in connection with your use of the Services in the following circumstances: (a) errors, malfunctions or interruptions to the Services, or any period of unavailability; (b) your use of the Services, including where you are in breach of these Terms; (c) losses that were not foreseeable by you and us when you first accepted these Terms; (d) incomplete, lost or delayed transactions, except to the extent caused by our failure to use reasonable care and skill; (e) any business losses or losses suffered by non-consumers; (f) damage to your equipment or any loss or corruption of data resulting from your use of the Services, except that, if defective digital content that we supply damages a device or digital content you own and this is caused by our failure to use reasonable care and skill, we will repair the damage or pay you compensation; (g) Grace’s restriction, suspension or closure of your account in accordance with these Terms; (h) delay or failure caused by events outside our reasonable control, including telecommunications or power failures, failures in third-party hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes, lock-outs, terrorism and acts of government or competent authorities; (i) your deliberate circumvention of safer-gambling measures, including self-exclusion and GAMSTOP, or your failure to keep your details current for matching purposes; or (j) failures or issues arising from your device, internet connection or your internet or telecommunications provider (for example, if you are unable to place or settle transactions or view information on events). Nothing in these Terms affects your statutory rights. 18.3 Regulatory obligations. For clarity, Grace will not owe you a duty of care, and will not be liable to you, in respect of our compliance or non-compliance with regulatory obligations, save to the extent such liability cannot be excluded at law. 18.4 Overall cap on liability. Subject to Section 18.1 and to the extent permitted by law, Grace’s total aggregate liability to you for loss or damage arising out of or in connection with the Services or these Terms will be limited as follows: (a) where the liability relates to a specific transaction, the amount of the stake for that transaction; (b) where the liability relates to monies misplaced by us, the amount misplaced; or (c) £2,000 in respect of any other liability. These limits apply per incident or series of related incidents. We do not exclude or limit liability where it would be unlawful to do so. 18.5 Accuracy of information. While we try to ensure information made available via the Services is accurate and up to date, we do not guarantee that it will be free from errors or omissions. Subject to 18.1, the Services and the information on them are provided “as is”. 18.6 No exclusion of mandatory rights. Nothing in this section affects any rights or remedies you have under the law that cannot be excluded. 18.7 Set-off. Grace may set off any positive balance on your account against amounts you owe to Grace under these Terms.

Section 2

19. Closing or suspending accounts 19.1 Customer-initiated closure. You may ask us to close your account at any time and for any reason. You can request closure during a telephone call (including a safer-gambling interaction), via live chat, or by emailing Support. Grace will process account closures as soon as reasonably practicable and, in all cases, within 24 hours of your request. Any positive real-money balance at the time of closure will be returned to your last used payment method in line with Section 9.4, subject to standard verification and withdrawal checks and any rights we have to withhold funds under these Terms. 19.2 Grounds for restriction, suspension or closure by Grace. Grace may restrict, suspend or close your Account, acting reasonably and proportionately, where any of the following apply: (a) to comply with law, regulation, a court order, or a request from a regulator or law enforcement; (b) where we reasonably suspect a breach of these Terms, including the Prohibited conduct in Section 11 or a breach of the Sports Betting Rules; (c) where verification, affordability, source of funds or source of wealth checks are incomplete or not satisfied, or where requested documents are not provided in line with Section 5; (d) where duplicate accounts exist, account sharing is suspected, a third party or company payment method has been used, or there is an identity mismatch; (e) where chargebacks occur or payment fraud is suspected, see Section 9.7; (f) where serious safer gambling concerns arise and the risk of significant gambling harm cannot reasonably be mitigated by measures available to our Safer Gambling team; (g) for the avoidance of doubt, an internal self-exclusion or a GAMSTOP match alone is not grounds for permanent closure. However, a serious breach of, or persistent attempts to circumvent, self-exclusion may justify restriction or permanent closure, see Section 17; (h) where suspicious betting, market manipulation, match or data integrity risk, or material advantage is identified, including confirmed access to the Services from outside the UK through a VPN, see Section 10.3 and Sportsbook and Esports Betting Rules; (i) where bots, automation, location spoofing or other attempts to circumvent controls are detected; (j) where there is abusive, threatening or harassing conduct towards our staff; (k) where we discover that you are insolvent, bankrupt, subject to a debt relief order, subject to a sequestration order, or any other form of personal insolvency not listed in these Terms; (l) a breach of any of the eligibility restrictions listed in Section 4.2 that is not otherwise specified in this clause; (m) where bonus abuse is detected; (n) where we have taken a risk-based decision to restrict or terminate your account; or (o) to protect the security or integrity of the Services, or while we investigate any of the above. 19.3 Restriction and suspension during investigations. Where we investigate any matter under Section 19.2, Grace will, for the duration of the investigation: (a) restrict or suspend your Account; (b) prevent withdrawals; any balance will remain in your Account pending the outcome; (c) request information and documents and require your cooperation; and (d) act reasonably and aim to complete investigations within a reasonable period (delays in your responses may extend the investigation timeline). 19.4 Outcome of investigations. Following our investigation Grace will either: (a) lift the restriction or suspension if the issue is resolved; or (b) close your Account if prohibited conduct occurred or another 19.2 ground applies, and where appropriate or required by law notify regulators, law enforcement, payment providers, integrity bodies and other relevant third parties. 19.5 Legal and regulatory requirements. We may be required to restrict, suspend or close Accounts for legal or regulatory reasons, including where instructed by a competent authority or under the terms of our licence. Such actions may affect your ability to access or use your account. 19.6 Treatment of balances on closure. The following applies when an Account is closed under these Terms, subject to law and any regulatory directions: (a) If we close your Account for reasons other than prohibited conduct, illegal activity or as required by law or a competent authority, any positive real-money balance at the time of closure will be paid to you, subject to standard verification and withdrawal checks. (b) If we determine (acting reasonably) that you have engaged in prohibited conduct or illegal activity, we will withhold all or part of the Account balance and/or void or recover deposits, pay-outs, Promotions and/or winnings to the extent attributable to the relevant conduct, in line with these Terms subject to Sections 5, 9, 12 and 17 as applicable. 19.7 Notice. Grace will give notice of Account closure as follows: (a) We will notify you in advance of Account closure where reasonably practicable. (b) Where advance notice would prejudice an investigation, enable continued breach, or is prohibited by law or a competent authority, we may act without prior notice. In such cases we will notify you as soon as we reasonably can. 19.8 Inactive accounts. An Account is inactive if there has been no login or gambling activity for a continuous period of 12 months. Grace will not charge inactivity fees. Where an Account becomes inactive, Grace will contact you using the details on file with instructions on how to regain access. We may require re-verification before reactivation. 19.9 Dormant balances. If an Account remains inactive for 24 months, Grace may close the Account. Any positive balance will be returned to the last used payment method where possible and lawful to do so. If payment cannot be completed after reasonable efforts, we will hold the funds and you may later request payment, subject to verification and legal checks. 19.10 Duplicate accounts - outcomes. Where duplicate Accounts are detected, Grace will suspend all associated Accounts and investigate. Following investigation: (a) the earliest opened or most fully verified Account may be retained and others closed, or all may be closed where appropriate; (b) Promotions and benefits applied to duplicate Accounts will be removed; (c) winnings attributable to duplicate Account activity will be voided if the net deposit position is greater than zero; (d) deposited funds wagered and lost in good faith prior to detection of such a breach will stand; (e) where we reasonably suspect fraud, financial crime or serious breaches, Grace will treat affected Transactions and balances in line with Sections 5, 9, 11, 12 and 19.

20. Other important legal terms 20.1 No waiver. If we do not enforce any part of these Terms on a particular occasion, we may still enforce it later and in other situations. 20.2 Cumulative rights. The rights and remedies in these Terms are in addition to, and do not limit, any other rights or remedies available to us in law. 20.3 Severability. If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions will continue in full force. Where a provision can be made valid by removing or modifying words, that will be done to the minimum extent necessary. 20.4 Transfer by Grace. We may transfer or assign our rights and/or obligations under these Terms to another organisation at any time, including within our corporate group or as part of a restructuring or sale of our business. We will notify you of the effective date of any transfer. From that date your rights under these Terms will be against the new legal entity. If you are unhappy with the change, you may close your account at any time under Section 19.1. 20.5 No transfer by you. These Terms are personal to you. You may not assign or transfer your rights or obligations under them to anyone else. 20.6 Language. These Terms may be published in more than one language. If there is any inconsistency between a translation and the English version, the English version will prevail. 20.7 Governing law. These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, without prejudice to any mandatory consumer protections that apply in your country of residence. 20.8 Jurisdiction. The courts of England and Wales have exclusive jurisdiction to resolve disputes that arise in connection with these Terms. This does not affect any right you may have to bring proceedings in the courts of your place of residence where consumer law gives you that right. 20.9 Downloads and external links. Software that we make available for download is provided for your personal use and at your own risk. You are responsible for installing updates and maintaining suitable security on your devices. Our Services may include links to third-party sites and services. Grace is not responsible for, and does not endorse, third-party content, products or services. 20.10 Third-party rights. A person who is not a party to these Terms has no rights to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.

21. Intellectual property 21.1 All rights in the Services and their content, including software, data, text, graphics, logos, icons, trade marks and trade names, are owned by Grace or our licensors. 21.2 Grace grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, recreational use in accordance with these Terms. 21.3 You must not copy, reproduce, publish, distribute, modify, create derivative works from, make available to the public, scrape or harvest the Services or any part of them, or reverse engineer or attempt to extract the source code of any software, except to the extent you are permitted to do so by law. 21.4 You must not use any trade mark, trade name or logo of Grace or our licensors without prior written permission. The below Terms and Conditions are valid until 10th September 2025 This document and the documents referred to in it (together, referred to as the “Terms and Conditions” or “Terms”) are the legal agreement on which you may make use of Grace Media (Gibraltar)Limited’s products and services (collectively “Our Services” or “Services”). Our Services include; All products, including our games (“Games”), websites (“Sites”), mobile and device apps (“Apps”) which are labelled as “Provided by Grace Media” or “Grace Media Provided”; Any other products, including games, available through Grace Media’s Sites and Apps; and Your Grace Media account (“Account”), through which you can access our Services. By using any of our Services, you accept these Terms and confirm that you agree to abide by them. If you do not accept and agree to abide by these Terms, you should not use any of our Services. These Terms apply regardless of whether the Services are accessed by desktop browser, mobile device, tablet device or any other device. Please note that we can amend these terms and conditions at any time. We recommend that you revisit and read these Terms and Conditions regularly, as they govern your use of the Website. Our gambling licence requires us to notify you if we make material changes to these Terms and Conditions. When we make material changes to them we will post a notice on the Website and such changes will only come into force fourteen (14) days after the date of such notification. If you do not agree to those changes, please do not continue to use the Website. You are free to close your Member account at any time, including within such fourteen (14) day period. Where we make any change to these Terms, we will notify you by email and ask you to confirm your acceptance and understanding the next time you log-in to one of our sites. If you provide us with any such confirmation, or continue to use our Services after we have notified you in accordance with this paragraph then we will continue to provide our Services on the basis of the new Terms. Your continued use of the Website constitutes ongoing acceptance of these Terms and Conditions and the documents referred to in these Terms and Conditions as they are updated from time to time. If any change is unacceptable to you, then you should cease using our Services and close your Account with us. In addition to this document, your activity on our Services shall also be governed by: our Privacy Policy; any terms, conditions and rules of any special offers, promotions or bonuses which may be offered as part of our Services; our Safer Gambling policy; the rules of each Game (“Game Rules”) which are accessible within every Game. If there are any Terms which are unclear or which you do not understand, please contact our Customer Support team.

Key Points Summary

  • Minimum Age: You must be at least 18 years old to register and play
  • Account Responsibility: You are responsible for maintaining account security
  • Bonus Terms: All bonuses are subject to specific wagering requirements
  • Withdrawal Conditions: Verification may be required before processing withdrawals
  • Fair Gaming: All games use certified random number generators
  • Legal Compliance: You must comply with local gambling laws and regulations

Contact Information

For questions regarding these Terms and Conditions, please contact CosmicSpins customer support through the available channels on our official website.